LPSN Profile
LivePerson, Inc., alongside its subsidiaries, specializes in conversational commerce software and Gainshare solutions, operating across two distinct segments: Business and Consumer. The Business segment empowers brands to utilize LiveEngage's intelligence engine, facilitating consumer engagement through a comprehensive suite of mobile and online messaging technologies. Concurrently, the Consumer segment facilitates online transactions by connecting experts with users seeking information and knowledge via mobile and online messaging platforms.
Central to LivePerson's offerings is the Conversational Cloud, an enterprise-grade, cloud-based platform designed to foster seamless connections between businesses and consumers through conversational interfaces like in-app and mobile messaging. This platform not only enhances customer engagement but also streamlines operational efficiency for businesses. LivePerson further augments its services with professional and value-added business consulting offerings.
LivePerson caters to a diverse clientele, including Fortune 500 companies, Internet businesses, online merchants, small enterprises, automotive dealers, educational institutions, governmental agencies, and non-profit organizations. The company reaches its global customer base through direct and indirect sales channels, spanning regions such as the United States, Canada, Latin America, South America, Europe, and the Asia-Pacific.
In its pursuit of innovation and market expansion, LivePerson has established strategic partnerships with industry leaders like TTEC, focusing on enhancing customer experiences, and DMI, aimed at transforming digital engagement through messaging and AI-driven automation. Founded in 1995 and headquartered in New York, New York, LivePerson continues to evolve its conversational commerce capabilities, solidifying its position as a pioneer in the digital customer engagement landscape.
|
