NICE Profile
NICE Ltd., along with its subsidiaries, is a global leader in providing cloud platforms that drive AI-driven digital business solutions across various industries. The company's flagship offering, CXone, is a cloud-native open platform designed to support contact centers of all sizes, from small single-site operations to large enterprises with distributed remote agents. CXone facilitates seamless customer interactions by integrating AI-driven automation and self-service capabilities through its Enlighten AI engine.
Beyond contact center solutions, NICE empowers organizations with digital entry points and journey orchestration capabilities, enabling efficient customer routing and real-time AI-based interactions. Its smart self-service solutions leverage data-driven insights to create intelligent automated conversations, enhancing customer service efficiency. For contact center agents, NICE provides prepared agent tools that offer real-time guidance and alerts, ensuring swift issue resolution and customer satisfaction.
NICE's comprehensive portfolio extends to performance solutions that capture and analyze structured and unstructured customer interaction data. The company's NICE Evidencentral platform caters specifically to public safety, emergency communications, law enforcement, and criminal justice sectors, facilitating digital evidence management.
Moreover, NICE is renowned for its financial crime and compliance solutions, including X-Sight, an AI-cloud platform, and Xceed, a cloud platform for anti-money laundering (AML) and fraud prevention. These platforms utilize advanced AI and analytics technologies to detect and prevent financial crimes in real-time, ensuring adherence to regulatory compliance across global markets. Founded in 1986 and headquartered in Ra'anana, Israel, NICE Ltd. continues to innovate and expand its offerings to empower organizations worldwide with customizable self-service and intelligent investigation solutions.
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