CXM Profile
Sprinklr, Inc. is a global leader in enterprise cloud software, specializing in Unified Customer Experience Management (CXM). Founded in 2009 and headquartered in New York, Sprinklr provides a comprehensive platform designed to manage and analyze customer interactions across various digital and traditional channels. The platform is engineered to handle unstructured customer data, offering scalability and integration throughout the entire customer journey.
The company’s suite of products includes Modern Research, which helps organizations monitor, learn from, and act on insights derived from contemporary communication channels. Modern Care facilitates efficient management of customer service issues by allowing brands to listen, route, resolve, and analyze service interactions across both modern and traditional channels. Modern Marketing and Advertising support global brands in planning, creating, publishing, optimizing, and analyzing their marketing content and advertising campaigns across a range of channels, both organic and paid.
Additionally, Sprinklr's Social Engagement and Sales tool enables businesses to monitor, triage, engage with, and analyze conversations across various modern platforms. This product helps companies enhance their engagement strategies and derive actionable insights from social interactions. Beyond these core offerings, Sprinklr also provides a range of professional services, including managed services, training, and consultancy, to support clients in optimizing their use of the platform and achieving their customer experience goals.
Sprinklr's expansive and integrated approach to customer experience management positions it as a vital partner for enterprises seeking to enhance their customer engagement, streamline service operations, and drive marketing and sales effectiveness. With a strong foundation and a commitment to innovation, Sprinklr continues to evolve and expand its capabilities to meet the growing demands of the global marketplace.
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