TTEC Profile
TTEC Holdings, Inc., a prominent player in customer experience technology and services, specializes in crafting and delivering digitally enhanced customer experiences tailored to diverse brands worldwide. Operating through its two key segments, TTEC Digital and TTEC Engage, the company leverages advanced technology to optimize customer interactions and drive superior outcomes.
Under its TTEC Digital segment, the company focuses on designing and implementing robust digital experiences by integrating customer relationship management, data analytics, and intelligent automation. This segment ensures seamless customer experience (CX) outcomes through its comprehensive suite of services, including customer experience as a service (CXaaS) technology.
The TTEC Engage segment offers managed services that encompass omnichannel customer care, technical support, order fulfillment, customer acquisition, and retention services. It also provides digitally enabled back-office operations and specialized industry-specific services such as AI operations, content moderation, and fraud management. Catering to a wide array of industries including automotive, financial services, healthcare, and technology, TTEC operates globally with a strong presence in major markets across North America, Europe, Asia-Pacific, and Latin America.
Formerly known as TeleTech Holdings, Inc., TTEC Holdings, Inc. rebranded in January 2018 to reflect its expanded focus and capabilities in the customer experience sector. Established in 1982 and headquartered in Englewood, Colorado, the company continues to innovate and evolve its offerings to meet the evolving demands of digital customer engagement in a global marketplace.
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