Mattersight
Corporation (MATR) is a provider of enterprise analytics software that
uses customer interactions and behaviors to drive operational
performance. The company's products are designed to help businesses
analyze and improve customer interactions across a range of
communication channels, including phone, email, chat, and social
media. Mattersight's solutions are used by a variety of industries,
including financial services, healthcare, and telecommunications.
Mattersight's products use advanced analytics and artificial
intelligence to analyze customer interactions and provide insights
into customer behavior. The company's solutions help businesses
optimize their operations, improve customer satisfaction, and reduce
costs. Mattersight's products are designed to integrate seamlessly
with existing customer relationship management (CRM) and workforce
optimization (WFO) platforms, making it easy for businesses to adopt
and use the software.
In addition to its core products,
Mattersight also offers consulting services to help businesses
implement and optimize its solutions. The company's team of experts
provides guidance on best practices, data analysis, and performance
optimization, helping businesses get the most out of their investment
in Mattersight's products.
Mattersight was founded in 1999 and
is based in Chicago, Illinois. The company has received numerous
awards and accolades for its innovative products and services,
including recognition as a "Leader" in the Gartner Magic Quadrant for
Customer Engagement Center Workforce Optimization.
Overall,
Mattersight is a leading provider of enterprise analytics software
that helps businesses optimize their operations and improve customer
satisfaction. The company's innovative products and services, combined
with its experienced team of experts, make it a valuable partner for
businesses looking to enhance their customer interactions and drive
operational p
|
