PFSW Profile
PFSweb, Inc. operates as a prominent provider of omni-channel commerce solutions across multiple global markets, including the United States, Belgium, Bulgaria, the United Kingdom, Canada, and India. The company specializes in delivering comprehensive services that encompass the entire order-to-cash process, offering distributed order orchestration and efficient payment processing solutions.
Founded in 1999 and based in Allen, Texas, PFSweb has carved out a niche in the industry by providing robust order fulfillment services and integrated contact center solutions. Its contact center services are pivotal, offering essential customer support functions such as order entry, returns authorization, product inquiries, and real-time order tracking. The company's proprietary iCA application enhances customer service capabilities by enabling agents to manage orders, facilitate returns, upsell and cross-sell products, handle escalations, and gather valuable customer feedback.
PFSweb caters to a diverse clientele spanning various industries, including fashion apparel and accessories, fragrance and beauty products, health and wellness, luxury goods, cosmetics, footwear, consumer packaged goods, housewares, collectibles, jewelry, and technology products. Through its innovative solutions and strategic partnerships, the company supports clients in optimizing their e-commerce operations and enhancing customer engagement across multiple channels.
With a commitment to innovation and client satisfaction, PFSweb continues to expand its global footprint and strengthen its market position as a trusted provider of omni-channel commerce solutions. The company's comprehensive suite of services and its focus on delivering seamless customer experiences underscore its leadership in the competitive landscape of e-commerce fulfillment and customer care services.
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